Refunds & Returns
Refunds and returns processing is inevitable in retail. Good POS systems make returns easy to process, track, and control.
Why It Matters
- •Customer satisfaction with easy returns
- •Prevent return fraud
- •Track return reasons
- •Maintain accurate inventory
- •Control who can process refunds
Key Capabilities
Original Receipt Lookup
Find past transactions easily
Partial Refunds
Return individual items from order
Store Credit
Issue credit instead of cash/card refund
Exchange Processing
Swap items seamlessly
Return Reasons
Track why items are returned
Refund Controls
Limit who can process and amounts
Provider Comparison
Easy refunds with receipt lookup or manual entry. Store credit and partial refunds supported.
Limitations: None significant
Excellent return processing. Inventory adjusts automatically. Good for retail returns.
Limitations: None for retail
Good return processing. Syncs returns across online and in-store channels.
Limitations: Some limitations on exchanges
Solid refund capabilities. Transaction lookup and partial refunds.
Limitations: Interface could be smoother
Refunds work for restaurant context (incorrect orders, etc). Less relevant for returns.
Limitations: Restaurant-focused
Common Questions
How do I prevent return fraud?
Require receipts when possible, use receipt lookup for card transactions, set refund limits requiring manager approval, and track return patterns by customer.
Store credit or refund to card?
Card refund is expected for card purchases (and sometimes legally required). Store credit can be offered as alternative—some customers prefer immediate credit over waiting for card refund.
Best For
- ✓Retail stores
- ✓E-commerce
- ✓Any business with physical products