Self-Service Kiosk
Self-service kiosks let customers order and pay themselves. Reduce labor costs, increase order accuracy, and often boost average order size.
Why It Matters
- •Reduce labor costs
- •Increase throughput
- •Customers often spend more at kiosks
- •Reduce order errors
- •Improve customer experience
Key Capabilities
Self-Ordering
Customers browse and build orders
Payment Integration
Accept payment at kiosk
Menu Display
Visual menu with photos and descriptions
Upselling Prompts
Suggest add-ons and upgrades
Order Routing
Send to kitchen or prep area
Receipt/Number
Print or display order number
Provider Comparison
Excellent self-service kiosks for restaurants. Purpose-built hardware and software.
Limitations: Restaurant-focused
Square Kiosk available for quick service. iPad-based self-ordering.
Limitations: Less robust than Toast
Not designed for kiosk use. Self-checkout would need custom setup.
Limitations: Wrong tool
Common Questions
Do kiosks really increase average order?
Yes, typically 15-30% higher tickets. Customers feel less rushed, see all options, and don't feel judged adding extras. Upsell prompts are accepted more often on kiosks.
Will kiosks replace my staff?
Typically supplement, not replace. Staff can focus on food quality, customer service, and complex orders. Kiosks handle simple orders during rushes.
Best For
- ✓Quick service restaurants
- ✓Fast casual
- ✓High-volume locations
- ✓Labor-constrained businesses